February 24, 2025 Outage - Software Availability is Restored
Our Tax Software experienced a technical issue on February 24, 2025, that may have affected your ability to log into your H&R Block Canada account.
The issue has now been resolved, and the service is fully operational, but we've made an update to how you login to your account.
Important Login Information:
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New account holders (accounts created between February 12 - 24, 2025) need to;
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Reset your password on the sign in page
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Answer the security question
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Current account holders (accounts created before February 12, 2025) who've also reset their password between February 12 - 24. 2025 need to;
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Reset your password again.
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Answer your previously selected security question
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Whether you are a new or current account holder, you can reset your security question at any time.
We appreciate your patience and understanding.
Related Articles:
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How do I make changes to my H&R Block account? (Change Security Question)
