Your support options

We offer several support options to help you while you’re doing your taxes. Whether it’s a technical issue or a tax-related question, we can help!

• Expert Review

  Have a question while preparing your return? With Ask a Tax Expert, you can connect with one of our Tax Experts to ask about your taxes or changes to your tax situation. Talk to a Tax Expert as many times as you want while working on your return – no appointment necessary!

  Plus, you can always add an Expert Review to any of our three products. With Expert Review, one of our Tax Experts will review your return with you over the phone, before you file. Not only will the Tax Expert review your return in detail and answer all your questions, but they’ll also help optimize your credits and deductions, so you get the most out of your return.

• Expert Help

  You can always add an Expert Help to any of our three products. With Expert Help, one of our Tax Experts will review your return with you over the phone, before you file. Not only will the Tax Expert review your return in detail and answer all your questions, but they’ll help you optimize your credits and deductions, so you get the most out of your return.

• Unlimited Technical Support

  Need help with a technical issue? Click the Support link in the software to call or chat with our technical support team! Our technical support team will help with technical issues using the software or answer questions about the features or services you purchased. This feature is part of our DELUXE package.

• Online help centre

  Access hundreds of articles on our Online Help Centre anytime. Our articles can help figure out the credits you’re eligible for and where to find them in our software. This feature is available with all our packages.