Help! My coupon code isn’t working!

In some instances, you might find that the coupon code you are trying to use isn’t working properly in the H&R Block tax software. Here are a few tips to try, before you contact us:

Enter the code exactly as it appears. All coupon codes appear in uppercase letters (caps locked, e.g. HRB123HRB123); please enter the code exactly as it appears. There should be no spaces, dashes, or other types of punctuation.

Make sure you are purchasing the right product. Each coupon code relates only to the product for which it was created (e.g. DELUXE, PREMIER, or SELF-EMPLOYED package). If you try to purchase a product in our software that does not match what the coupon code was created for, it won’t work.

Make sure it’s for the correct tax year. If you try to use a coupon code from 2023 in our 2024 tax software, it won’t work. You can only use coupon codes from the current tax year, in the corresponding tax year’s software.

It still doesn’t work!

If all else fails, contact us with our chat bot service found by clicking the Messenger Bot button on the bottom right of the page in the tax software and one of our agents can help you figure out why your coupon code is not working.