Error message 417

You will see the following warning message on the ERRORS page in H&R Block's tax software if, on the Your Contact information page, you forgot to enter the name of your city or you entered it in a format that isn’t allowed by the Canada Revenue Agency (CRA):

You entered an invalid city. [error code: 417]

 

How do I fix this?

Enter the city you live in on the Your Contact information page. If the name of your city includes a period, keep in mind that the CRA only allows the use of a hyphen after a period when completing this field. Any other special character (like a slash) or a space aren’t allowed after the use of a period. For example, if you live in St. John’s, you can only enter it in either of the following formats:

St.Johns (no space or apostrophe)

St Johns (no period or apostrophe)

Note: The Your Contact information page can be found by clicking Contact Information under Get Started on the left navigation menu.