Error code 353

You will see the following error message in H&R Block’s 2024 tax software if, on the T4 page, you entered an amount in box 18 (Employee’s EI premiums), but not in one or more of boxes 14, 71, 78, 79, 80, 81, 82, 83, or 88:

You need to enter an amount in box 14 (Employment income) or for box 71, 78, 79, 80, 81, 82, 83, or 88 (in the Box drop-down menu) on the T4 page, because you entered an amount in box 18 (Employee's EI premiums). Make sure you entered all the amounts shown on the T4 slip. [error code: 353]

 

How do I fix this?

To fix this error, check your T4 slip and enter all the amounts into the boxes on the T4 page. This is where you’ll find these boxes:

  • Box 14 (Employment income) at the top of the page

  • Under the section Additional information about your slip in the drop-down list in the Box Number field:

    • Box 71 – Indian (exempt income) - employment

    • Box 78 – gross income (fishers)

    • Box 79 – net partnership amount (fishers)

    • Box 80 – shareperson amount (fishers)

    • Box 81 – gross income (placement/employment agency workers)

    • Box 82 – gross income (taxi drivers/drivers of other passenger-carrying vehicles

    • Box 83 – gross income (barbers/hairdressers

    • Box 88 – Indian (exempt income) – self-employment

Note: You can enter your T4 slip on the Smart Search page under the Government slips tab on the left navigation menu. Type “T4” in the search and click Enter to continue. Once added, edit your information by navigating to the Your federal slips section, click Edit in the T4 row.